CRICOS Code: 112967B

Duration: 52 Weeks (Tuition: 40 weeks Holidays: 12 weeks)

Is it time to take the next step in your career in community services? Then this course is the right option for you.

This course reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

As a Community Services Worker you are employed in a job where you can empower groups in your community. This role is a rewarding job and a great way to give back to your community by making a difference in people’s everyday lives.

What you will learn

• Providing direct support to individuals, or groups of individuals
• Supervising and leading other workers in projects or teams
• Delivering person-centred services to individuals and groups

Rewarding and fulfilling career options Include:

• Case Worker (Community Services)
• Community Education Worker
• Family Support Worker
• Outreach Officer

Delivery and assessment mode

• 20 hours per week at Jannali campus (70% face to face, 30% online learning)
• Assessments are competency based, which means that you have to demonstrate that you are able to meet the performance criteria for each unit
• Assessment methods will vary including questions and answers, case studies, projects, role plays and presentations
• Assessments will be completed in and outside of class time
• You should allow approximately 5-10 hours per week for self-study and out of class assessments

Facilities, equipment and learning resources:

• Digital learning and assessment materials on aNewSpring (Learning Management System)
• Simulated community services facilities and environment
• Ergonomic classroom
• Student health and well-being support

Units of competency you will be studying:

1. CHCADV001 Facilitate the interests and rights of clients (Core)
2. CHCCOM002 Use communication to build relationships (Core)
3. CHCDFV001 Recognise and respond appropriately to domestic and family violence (Core)
4. CHCDIV001 Work with diverse people (Core)
5. CHCLEG001 Work legally and ethically (Core)
6. CHCPRP001 Develop and maintain networks and collaborative partnerships (Core)
7. HLTWHS002 Follow safe work practices for direct client care (Core)
8. CHCCCS006 Facilitate individual service planning and delivery (Elective)
9. CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety (Elective)
10. CHCCCS008 Develop strategies to address unmet needs (Elective)
11. CHCMHS011 Assess and promote social, emotional and physical wellbeing (Elective)
12. CHCCCS020 Respond effectively to behaviours of concern (Elective)
13. CHCDIS012 Support community participation and social inclusion (Elective)
14. CHCCCS017 Provide loss and grief support (Elective)
15. BSBLDR414 Lead team effectiveness (Elective)

Work Placement

• There is no work placement for this qualification

Entry requirements:

• Must be 18 years or older
• Advanced level of English (IELTS Score of 6.0 or equivalent)

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